Orders are packaged as quickly as possible and in most cases will be packaged and shipped the same or next business day. In most cases we are not able to change or cancel an order once it is placed. We will make every effort possible to accommodate customer requests, but we cannot guarantee the ability to alter or cancel an order before it is shipped. We are always happy to accept a return following the guidelines below.
Errors On Your Order
We have processes in place to eliminate as many order issues as possible, but we are human and sometimes errors will happen. If you receive an order that is incorrect, we will rectify the situation as quickly as possible. You must notify us within five (5) days of receiving the order of the error. Generally speaking, we will issue you a return label to send back the incorrect item(s) and once that is tracking back to us through the shipper, we will send out the correct item(s) for you.
Due to new federal regulation and amendments to the PACT Act that regulates the shipping of vaping products, we may no longer be able to offer full warranty service to all our customers. After 3/25/2021 we may no longer be able to ship warranty replacements. If you have issues with your device please contact us at firstname.lastname@example.org. Our friendly staff will work with you to try to resolve the issue.
We understand that from time to time a customer may purchase something and change their mind about it. Vape Pen Sales will accept a product return on unopened and unused items that are sent back to us (postmarked) within twenty (20) days of receipt, or a product exchange that is sent back to us (postmarked) within thirty (30) days of receipt. Due to new federal regulation and amendments to the PACT Act that regulates the shipping of vaping products, we may no longer be accept exchanges after 3/25/2021. Any product that is sent to us for a return or exchange must be unopened, unused, and contain everything that was included with the product. The customer is responsible for the shipping cost to return or exchange an item.
Under no circumstances will Vape Pen Sales accept a product return or exchange on an item that has been used. Any item that is returned to Vape Pen Sales that appears to have been used will be destroyed upon receipt and no credit will be issued. Federal law prohibits the mailing of any item with the residue of any substance banned under Federal law.
For returned items, Vape Pen Sales will generally process returned items within two (2) business days of receipt. As long as the item is complete, unopened, and unused, Vape Pen Sales will issue a refund for the cost of the item. Any associated shipping charges will not be refunded. Credits will be issued to the account used to make the purchase and generally take three (3) business days to appear on your account.
For exchanges, Vape Pen Sales will generally process the exchange within two (2) business days of receipt. The customer will receive new tracking information via email for the exchanged item. Shipping charges may apply.
To initiate a return or exchange, please send an email to Service@VapePenSales.com. Please make the subject of the email your order number. The order number can be found on the confirmation email or the tracking emails that you are sent. In the email, please indicate your desire for a return or exchange and include any applicable information. Packages should be sent to:
1101 S Cliff Ave
Sioux Falls SD 57104